/* ===================================
   BSMTicket - Enterprise Ticket System
   Corporate/Professional Design
   =================================== */

/* CSS Variables */
:root {
    /* Primary Colors */
    --primary-color: #0066cc;
    --primary-dark: #004c99;
    --primary-light: #3385d6;
    
    /* Secondary Colors */
    --secondary-color: #6c757d;
    --success-color: #28a745;
    --warning-color: #ffc107;
    --danger-color: #dc3545;
    --info-color: #17a2b8;
    
    /* Neutral Colors */
    --white: #ffffff;
    --gray-50: #f8f9fa;
    --gray-100: #f1f3f5;
    --gray-200: #e9ecef;
    --gray-300: #dee2e6;
    --gray-400: #ced4da;
    --gray-500: #adb5bd;
    --gray-600: #6c757d;
    --gray-700: #495057;
    --gray-800: #343a40;
    --gray-900: #212529;
    
    /* Sidebar */
    --sidebar-width: 260px;
    --sidebar-bg: #1e293b;
    --sidebar-text: #cbd5e1;
    --sidebar-hover: #334155;
    --sidebar-active: var(--primary-color);
    
    /* Spacing */
    --spacing-xs: 0.25rem;
    --spacing-sm: 0.5rem;
    --spacing-md: 1rem;
    --spacing-lg: 1.5rem;
    --spacing-xl: 2rem;
    --spacing-xxl: 3rem;
    
    /* Border Radius */
    --radius-sm: 4px;
    --radius-md: 8px;
    --radius-lg: 12px;
    --radius-xl: 16px;
    
    /* Shadows */
    --shadow-sm: 0 1px 2px rgba(0, 0, 0, 0.05);
    --shadow-md: 0 4px 6px rgba(0, 0, 0, 0.07);
    --shadow-lg: 0 10px 15px rgba(0, 0, 0, 0.1);
    --shadow-xl: 0 20px 25px rgba(0, 0, 0, 0.15);
    
    /* Transitions */
    --transition-fast: 150ms ease-in-out;
    --transition-base: 250ms ease-in-out;
    --transition-slow: 350ms ease-in-out;
}

/* Reset & Base Styles */
* {
    margin: 0;
    padding: 0;
    box-sizing: border-box;
}

body {
    font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;
    font-size: 14px;
    line-height: 1.5;
    color: var(--gray-900);
    background-color: var(--gray-100);
    overflow-x: hidden;
}

/* Sidebar Styles */
.sidebar {
    position: fixed;
    left: 0;
    top: 0;
    bottom: 0;
    width: var(--sidebar-width);
    background-color: var(--sidebar-bg);
    color: var(--sidebar-text);
    display: flex;
    flex-direction: column;
    z-index: 1000;
    transition: width var(--transition-base), transform var(--transition-base);
}

/* Collapsed Sidebar */
.sidebar.collapsed {
    width: 70px;
}

.sidebar.collapsed .logo span,
.sidebar.collapsed .nav-item span,
.sidebar.collapsed .nav-item .badge,
.sidebar.collapsed .user-info .user-details {
    display: none;
}

.sidebar.collapsed .logo {
    justify-content: center;
}

.sidebar.collapsed .nav-item {
    justify-content: center;
    padding: var(--spacing-md);
}

.sidebar.collapsed .nav-item i {
    margin: 0;
}

.sidebar.collapsed .sidebar-toggle {
    margin: 0 auto;
}

.sidebar-header {
    padding: var(--spacing-lg);
    border-bottom: 1px solid rgba(255, 255, 255, 0.1);
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.logo {
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
    font-size: 1.25rem;
    font-weight: 700;
    color: var(--white);
}

.logo i {
    font-size: 1.5rem;
    color: var(--primary-color);
}

.sidebar-toggle {
    background: none;
    border: none;
    color: var(--sidebar-text);
    cursor: pointer;
    padding: var(--spacing-sm);
    border-radius: var(--radius-sm);
    transition: background-color var(--transition-fast);
}

.sidebar-toggle:hover {
    background-color: var(--sidebar-hover);
}

.sidebar-nav {
    flex: 1;
    padding: var(--spacing-md) 0;
    overflow-y: auto;
}

.nav-item {
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
    padding: var(--spacing-md) var(--spacing-lg);
    color: var(--sidebar-text);
    text-decoration: none;
    transition: all var(--transition-fast);
    position: relative;
}

.nav-item:hover {
    background-color: var(--sidebar-hover);
    color: var(--white);
}

.nav-item.active {
    background-color: var(--sidebar-hover);
    color: var(--white);
}

.nav-item.active::before {
    content: '';
    position: absolute;
    left: 0;
    top: 0;
    bottom: 0;
    width: 3px;
    background-color: var(--primary-color);
}

.nav-item i {
    width: 20px;
    text-align: center;
}

.nav-item .badge {
    margin-left: auto;
    background-color: var(--danger-color);
    color: var(--white);
    padding: 2px 8px;
    border-radius: 12px;
    font-size: 0.75rem;
    font-weight: 600;
}

.sidebar-footer {
    padding: var(--spacing-lg);
    border-top: 1px solid rgba(255, 255, 255, 0.1);
}

.user-info {
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
}

.user-avatar {
    width: 40px;
    height: 40px;
    border-radius: 50%;
    background-color: var(--primary-color);
    display: flex;
    align-items: center;
    justify-content: center;
    color: var(--white);
    font-weight: 600;
}

.user-details {
    flex: 1;
}

.user-name {
    font-weight: 600;
    color: var(--white);
    font-size: 0.875rem;
}

.user-role {
    font-size: 0.75rem;
    color: var(--sidebar-text);
}

/* Main Content */
.main-content {
    margin-left: var(--sidebar-width);
    min-height: 100vh;
    display: flex;
    flex-direction: column;
    transition: margin-left var(--transition-base);
}

/* Main Content when Sidebar is Collapsed */
.sidebar.collapsed ~ .main-content {
    margin-left: 70px;
}

body.sidebar-collapsed .main-content {
    margin-left: 70px;
}

/* Top Header */
.top-header {
    background-color: var(--white);
    padding: var(--spacing-md) var(--spacing-xl);
    border-bottom: 1px solid var(--gray-200);
    display: flex;
    align-items: center;
    justify-content: space-between;
    position: sticky;
    top: 0;
    z-index: 100;
    box-shadow: var(--shadow-sm);
    margin-left: var(--sidebar-width);
    width: calc(100% - var(--sidebar-width));
    transition: margin-left var(--transition-base), width var(--transition-base);
}

body.sidebar-collapsed .top-header {
    margin-left: 70px;
    width: calc(100% - 70px);
}

.header-left {
    display: flex;
    align-items: center;
    gap: var(--spacing-lg);
    flex: 1;
}

.mobile-menu-toggle {
    display: none;
    background: none;
    border: none;
    font-size: 1.25rem;
    color: var(--gray-700);
    cursor: pointer;
}

.search-bar {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    background-color: var(--gray-100);
    padding: var(--spacing-sm) var(--spacing-md);
    border-radius: var(--radius-md);
    width: 100%;
    max-width: 400px;
}

.search-bar i {
    color: var(--gray-500);
}

.search-bar input {
    border: none;
    background: none;
    outline: none;
    flex: 1;
    font-size: 0.875rem;
}

.header-right {
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
}

.tenant-selector {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    padding: var(--spacing-sm) var(--spacing-md);
    background-color: var(--gray-100);
    border-radius: var(--radius-md);
}

.tenant-selector i {
    color: var(--gray-600);
}

.tenant-selector select {
    border: none;
    background: none;
    outline: none;
    font-size: 0.875rem;
    font-weight: 500;
    cursor: pointer;
}

.header-icon {
    position: relative;
    background: none;
    border: none;
    width: 40px;
    height: 40px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    color: var(--gray-600);
    transition: background-color var(--transition-fast);
}

.header-icon:hover {
    background-color: var(--gray-100);
}

.notification-badge {
    position: absolute;
    top: 8px;
    right: 8px;
    background-color: var(--danger-color);
    color: var(--white);
    width: 18px;
    height: 18px;
    border-radius: 50%;
    font-size: 0.625rem;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 600;
}

/* Content Container */
.content-container {
    flex: 1;
    padding: var(--spacing-xl);
}

/* Page Styles */
.page {
    display: none;
}

.page.active {
    display: block;
}

.page-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: var(--spacing-xl);
}

.page-header h1 {
    font-size: 1.75rem;
    font-weight: 700;
    color: var(--gray-900);
}

.page-subtitle {
    font-size: 0.9rem;
    color: var(--gray-600);
    margin-top: var(--spacing-xs);
}

.page-actions {
    display: flex;
    gap: var(--spacing-md);
}

/* Buttons */
.btn {
    padding: var(--spacing-sm) var(--spacing-lg);
    border: none;
    border-radius: var(--radius-md);
    font-size: 0.875rem;
    font-weight: 500;
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    gap: var(--spacing-sm);
    transition: all var(--transition-fast);
    text-decoration: none;
}

.btn-primary {
    background-color: var(--primary-color);
    color: var(--white);
}

.btn-primary:hover {
    background-color: var(--primary-dark);
    transform: translateY(-1px);
    box-shadow: var(--shadow-md);
}

.btn-secondary {
    background-color: var(--white);
    color: var(--gray-700);
    border: 1px solid var(--gray-300);
}

.btn-secondary:hover {
    background-color: var(--gray-50);
    border-color: var(--gray-400);
}

.btn-icon {
    background: none;
    border: none;
    width: 32px;
    height: 32px;
    border-radius: var(--radius-sm);
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    color: var(--gray-600);
    transition: all var(--transition-fast);
}

.btn-icon:hover {
    background-color: var(--gray-100);
    color: var(--gray-900);
}

/* Stats Grid */
.stats-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(250px, 1fr));
    gap: var(--spacing-lg);
    margin-bottom: var(--spacing-xl);
}

.stat-card {
    background-color: var(--white);
    padding: var(--spacing-lg);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-sm);
    display: flex;
    gap: var(--spacing-lg);
    transition: transform var(--transition-fast), box-shadow var(--transition-fast);
}

.stat-card:hover {
    transform: translateY(-2px);
    box-shadow: var(--shadow-md);
}

.stat-icon {
    width: 60px;
    height: 60px;
    border-radius: var(--radius-md);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.5rem;
    color: var(--white);
}

.stat-icon.blue {
    background-color: var(--primary-color);
}

.stat-icon.green {
    background-color: var(--success-color);
}

.stat-icon.orange {
    background-color: var(--warning-color);
}

.stat-icon.red,
.stat-icon-danger {
    background-color: var(--danger-color);
}

.stat-icon.purple {
    background-color: #6f42c1;
}

.stat-content {
    flex: 1;
}

.stat-value {
    font-size: 1.75rem;
    font-weight: 700;
    color: var(--gray-900);
    line-height: 1;
    margin-bottom: var(--spacing-xs);
}

.stat-label {
    font-size: 0.875rem;
    color: var(--gray-600);
    margin-bottom: var(--spacing-sm);
}

.stat-change {
    font-size: 0.75rem;
    font-weight: 500;
    display: flex;
    align-items: center;
    gap: var(--spacing-xs);
}

.stat-change.positive {
    color: var(--success-color);
}

.stat-change.negative {
    color: var(--danger-color);
}

.stat-change.warning {
    color: var(--warning-color);
}

/* Charts Row */
.charts-row {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(400px, 1fr));
    gap: var(--spacing-lg);
    margin-bottom: var(--spacing-xl);
}

.chart-card {
    background-color: var(--white);
    padding: var(--spacing-lg);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-sm);
}

.chart-card.large {
    grid-column: 1 / -1;
}

.chart-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: var(--spacing-lg);
}

.chart-header h3 {
    font-size: 1.125rem;
    font-weight: 600;
    color: var(--gray-900);
}

.chart-subtitle {
    font-size: 0.75rem;
    font-weight: 500;
    color: var(--gray-500);
}

.chart-legend {
    margin-top: var(--spacing-lg);
    display: flex;
    flex-direction: column;
    gap: var(--spacing-sm);
}

.chart-legend-item {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: var(--spacing-sm);
    font-size: 0.85rem;
    color: var(--gray-700);
    padding-bottom: var(--spacing-sm);
    border-bottom: 1px solid var(--gray-100);
}

.chart-legend-item:last-child {
    border-bottom: none;
    padding-bottom: 0;
}

.chart-legend-dot {
    width: 10px;
    height: 10px;
    border-radius: 50%;
    display: inline-block;
}

.chart-legend-label {
    flex: 1;
}

.chart-legend-value {
    font-weight: 600;
    color: var(--gray-900);
}

.chart-filter {
    padding: var(--spacing-sm) var(--spacing-md);
    border: 1px solid var(--gray-300);
    border-radius: var(--radius-md);
    font-size: 0.875rem;
    outline: none;
    cursor: pointer;
}

.chart-container {
    position: relative;
    height: 300px;
}

.sla-summary {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-md);
}

.sla-summary-item {
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
    padding-bottom: var(--spacing-sm);
    border-bottom: 1px solid var(--gray-100);
}

.sla-summary-item:last-child {
    border-bottom: none;
    padding-bottom: 0;
}

.sla-summary-dot {
    width: 12px;
    height: 12px;
    border-radius: 50%;
    flex-shrink: 0;
}

.sla-summary-label {
    font-weight: 600;
    color: var(--gray-800);
}

.sla-summary-value {
    display: flex;
    align-items: center;
    gap: var(--spacing-xs);
    font-size: 0.875rem;
    color: var(--gray-600);
}

.sla-summary-percentage {
    font-weight: 600;
    color: var(--gray-900);
}

.sla-summary-empty {
    font-size: 0.875rem;
    color: var(--gray-600);
    text-align: center;
    padding: var(--spacing-md) 0;
}

/* Table Styles */
.table-card {
    background-color: var(--white);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-sm);
    overflow: hidden;
}

.table-header {
    padding: var(--spacing-lg);
    border-bottom: 1px solid var(--gray-200);
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.table-header h3 {
    font-size: 1.125rem;
    font-weight: 600;
    color: var(--gray-900);
}

.table-actions {
    display: flex;
    gap: var(--spacing-sm);
}

.table-badge {
    display: inline-flex;
    align-items: center;
    gap: var(--spacing-xs);
    background-color: var(--gray-100);
    color: var(--gray-700);
    padding: var(--spacing-xs) var(--spacing-sm);
    border-radius: var(--radius-md);
    font-size: 0.75rem;
    font-weight: 600;
}

.table-container {
    overflow-x: auto;
}

.data-table {
    width: 100%;
    border-collapse: collapse;
}

.data-table thead {
    background-color: var(--gray-50);
}

.data-table th {
    padding: var(--spacing-md) var(--spacing-lg);
    text-align: left;
    font-size: 0.75rem;
    font-weight: 600;
    color: var(--gray-700);
    text-transform: uppercase;
    letter-spacing: 0.5px;
    border-bottom: 1px solid var(--gray-200);
}

.data-table td {
    padding: var(--spacing-md) var(--spacing-lg);
    border-bottom: 1px solid var(--gray-200);
    font-size: 0.875rem;
}

.data-table tbody tr {
    transition: background-color var(--transition-fast);
}

.data-table tbody tr:hover {
    background-color: var(--gray-50);
}

/* Status Badges */
.status-badge {
    padding: 4px 12px;
    border-radius: 12px;
    font-size: 0.75rem;
    font-weight: 600;
    display: inline-block;
}

.status-badge.open {
    background-color: #e3f2fd;
    color: #1976d2;
}

.status-badge.in-progress {
    background-color: #fff3e0;
    color: #f57c00;
}

.status-badge.waiting {
    background-color: #fce4ec;
    color: #c2185b;
}

.status-badge.resolved {
    background-color: #e8f5e9;
    color: #388e3c;
}

.status-badge.closed {
    background-color: var(--gray-200);
    color: var(--gray-700);
}

.status-badge.active {
    background-color: #e8f5e9;
    color: #388e3c;
}

/* Priority Badges */
.priority-badge {
    padding: 4px 12px;
    border-radius: 12px;
    font-size: 0.75rem;
    font-weight: 600;
    display: inline-block;
}

.priority-badge.critical {
    background-color: #ffebee;
    color: #c62828;
}

.priority-badge.high {
    background-color: #fff3e0;
    color: #e65100;
}

.priority-badge.medium {
    background-color: #fff9c4;
    color: #f57f17;
}

.priority-badge.low {
    background-color: #e8f5e9;
    color: #2e7d32;
}

/* Request Type Badges */
.request-type-badge {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 4px 10px;
    border-radius: 999px;
    font-size: 0.75rem;
    font-weight: 700;
    letter-spacing: 0.02em;
    text-transform: uppercase;
    background-color: var(--gray-200);
    color: var(--gray-800);
}

.request-type-badge .request-type-label {
    text-transform: none;
    font-weight: 600;
    font-size: 0.7rem;
    letter-spacing: normal;
    color: inherit;
}

.request-type-badge.service {
    background-color: rgba(0, 102, 204, 0.1);
    color: #0056a6;
}

.request-type-badge.incident {
    background-color: rgba(220, 53, 69, 0.12);
    color: #b02a37;
}

/* SLA Indicator */
.sla-indicator {
    display: flex;
    align-items: center;
    gap: var(--spacing-xs);
    font-size: 0.75rem;
    font-weight: 500;
}

.sla-indicator.good {
    color: var(--success-color);
}

.sla-indicator.warning {
    color: var(--warning-color);
}

.sla-indicator.critical {
    color: var(--danger-color);
}

/* Table Footer */
.table-footer {
    padding: var(--spacing-lg);
    border-top: 1px solid var(--gray-200);
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.pagination {
    display: flex;
    gap: var(--spacing-xs);
}

.btn-page {
    width: 32px;
    height: 32px;
    border: 1px solid var(--gray-300);
    background-color: var(--white);
    border-radius: var(--radius-sm);
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    font-size: 0.875rem;
    transition: all var(--transition-fast);
}

.btn-page:hover {
    background-color: var(--gray-50);
    border-color: var(--gray-400);
}

.btn-page.active {
    background-color: var(--primary-color);
    color: var(--white);
    border-color: var(--primary-color);
}

.table-info {
    font-size: 0.875rem;
    color: var(--gray-600);
}

/* Filters Bar */
.filters-bar {
    background-color: var(--white);
    padding: var(--spacing-lg);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-sm);
    margin-bottom: var(--spacing-lg);
    display: flex;
    gap: var(--spacing-lg);
    flex-wrap: wrap;
}

.filter-group {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
}

.filter-group label {
    font-size: 0.875rem;
    font-weight: 500;
    color: var(--gray-700);
}

.filter-select {
    padding: var(--spacing-sm) var(--spacing-md);
    border: 1px solid var(--gray-300);
    border-radius: var(--radius-md);
    font-size: 0.875rem;
    outline: none;
    cursor: pointer;
    min-width: 150px;
}

/* Form Styles */
.form-card {
    background-color: var(--white);
    padding: var(--spacing-xl);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-sm);
}

.form-card h3 {
    font-size: 1.25rem;
    font-weight: 600;
    color: var(--gray-900);
    margin-bottom: var(--spacing-lg);
}

.form-row {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(250px, 1fr));
    gap: var(--spacing-lg);
    margin-bottom: var(--spacing-lg);
}

.form-group {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-sm);
}

.form-group.full-width {
    grid-column: 1 / -1;
}

.form-group label {
    font-size: 0.875rem;
    font-weight: 500;
    color: var(--gray-700);
}

.form-control {
    padding: var(--spacing-sm) var(--spacing-md);
    border: 1px solid var(--gray-300);
    border-radius: var(--radius-md);
    font-size: 0.875rem;
    outline: none;
    transition: border-color var(--transition-fast);
}

.form-control:focus {
    border-color: var(--primary-color);
    box-shadow: 0 0 0 3px rgba(0, 102, 204, 0.1);
}

textarea.form-control {
    resize: vertical;
    font-family: inherit;
}

/* File Upload */
.file-upload {
    position: relative;
}

.file-upload input[type="file"] {
    position: absolute;
    opacity: 0;
    width: 100%;
    height: 100%;
    cursor: pointer;
}

.file-upload-label {
    border: 2px dashed var(--gray-300);
    border-radius: var(--radius-md);
    padding: var(--spacing-xl);
    text-align: center;
    cursor: pointer;
    transition: all var(--transition-fast);
}

.file-upload-label:hover {
    border-color: var(--primary-color);
    background-color: var(--gray-50);
}

.file-upload-label i {
    font-size: 2rem;
    color: var(--gray-400);
    display: block;
    margin-bottom: var(--spacing-sm);
}

.file-upload-label span {
    font-size: 0.875rem;
    color: var(--gray-600);
}

.form-actions {
    display: flex;
    gap: var(--spacing-md);
    justify-content: flex-end;
    margin-top: var(--spacing-xl);
}

/* Analytics Grid */
.analytics-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(400px, 1fr));
    gap: var(--spacing-lg);
}

/* Team Stats */
.team-stats {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-md);
}

.team-member {
    padding: var(--spacing-md);
    border: 1px solid var(--gray-200);
    border-radius: var(--radius-md);
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.member-info {
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
}

.member-avatar {
    width: 48px;
    height: 48px;
    border-radius: 50%;
    background-color: var(--primary-color);
    color: var(--white);
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 600;
}

.member-name {
    font-weight: 600;
    color: var(--gray-900);
    font-size: 0.875rem;
}

.member-role {
    font-size: 0.75rem;
    color: var(--gray-600);
}

.member-stats {
    display: flex;
    gap: var(--spacing-lg);
}

.stat-item {
    text-align: center;
}

.stat-item .stat-label {
    font-size: 0.75rem;
    color: var(--gray-600);
    display: block;
}

.stat-item .stat-value {
    font-size: 1.25rem;
    font-weight: 700;
    color: var(--gray-900);
}

/* SLA Overview */
.sla-overview {
    display: grid;
    gap: var(--spacing-lg);
}

.sla-card {
    background-color: var(--white);
    padding: var(--spacing-xl);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-sm);
}

.sla-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: var(--spacing-lg);
}

.sla-header h3 {
    font-size: 1.25rem;
    font-weight: 600;
    color: var(--gray-900);
}

.sla-percentage {
    font-size: 2rem;
    font-weight: 700;
}

.sla-percentage.success {
    color: var(--success-color);
}

.sla-progress {
    margin-top: var(--spacing-lg);
}

.progress-bar {
    height: 12px;
    background-color: var(--gray-200);
    border-radius: 6px;
    overflow: hidden;
}

.progress-fill {
    height: 100%;
    background-color: var(--success-color);
    transition: width var(--transition-slow);
}

.sla-violations {
    background-color: var(--white);
    padding: var(--spacing-xl);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-sm);
}

.sla-violations h3 {
    font-size: 1.25rem;
    font-weight: 600;
    color: var(--gray-900);
    margin-bottom: var(--spacing-lg);
}

.violation-list {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-md);
}

.violation-item {
    padding: var(--spacing-md);
    border-left: 4px solid;
    background-color: var(--gray-50);
    border-radius: var(--radius-md);
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.violation-item.critical {
    border-color: var(--danger-color);
    background-color: #ffebee;
}

.violation-item.warning {
    border-color: var(--warning-color);
    background-color: #fff9c4;
}

.violation-info {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-xs);
}

.ticket-id {
    font-weight: 600;
    color: var(--primary-color);
    font-size: 0.875rem;
}

.ticket-title {
    font-size: 0.875rem;
    color: var(--gray-900);
}

.violation-time {
    display: flex;
    align-items: center;
    gap: var(--spacing-xs);
    font-size: 0.875rem;
    font-weight: 500;
}

/* Automation List */
.automation-list {
    display: grid;
    gap: var(--spacing-lg);
}

.automation-card {
    background-color: var(--white);
    padding: var(--spacing-xl);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-sm);
}

.automation-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: var(--spacing-md);
}

.automation-title {
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
}

.automation-title i {
    color: var(--warning-color);
    font-size: 1.25rem;
}

.automation-title h3 {
    font-size: 1.125rem;
    font-weight: 600;
    color: var(--gray-900);
}

.automation-description {
    color: var(--gray-600);
    font-size: 0.875rem;
    margin-bottom: var(--spacing-md);
}

.automation-stats {
    font-size: 0.875rem;
    color: var(--gray-600);
}

.automation-stats i {
    color: var(--success-color);
}

.automation-log-filter {
    background-color: var(--white);
    padding: var(--spacing-lg);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-sm);
    margin-bottom: var(--spacing-lg);
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
    gap: var(--spacing-md);
    align-items: end;
}

.automation-log-filter .form-group {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-xs);
    margin: 0;
}

.automation-log-filter .form-group label {
    font-size: 0.85rem;
    font-weight: 600;
    color: var(--gray-600);
}

.automation-log-filter .form-actions {
    display: flex;
    gap: var(--spacing-sm);
    align-items: center;
}

.btn-sm {
    padding: calc(var(--spacing-xs) + 2px) var(--spacing-sm);
    font-size: 0.75rem;
}

/* Toggle Switch */
.toggle-switch {
    position: relative;
    display: inline-block;
    width: 48px;
    height: 24px;
}

.toggle-switch input {
    opacity: 0;
    width: 0;
    height: 0;
}

.toggle-slider {
    position: absolute;
    cursor: pointer;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background-color: var(--gray-300);
    transition: var(--transition-base);
    border-radius: 24px;
}

.toggle-slider:before {
    position: absolute;
    content: "";
    height: 18px;
    width: 18px;
    left: 3px;
    bottom: 3px;
    background-color: white;
    transition: var(--transition-base);
    border-radius: 50%;
}

.toggle-switch input:checked + .toggle-slider {
    background-color: var(--success-color);
}

.toggle-switch input:checked + .toggle-slider:before {
    transform: translateX(24px);
}

/* Filter Form */
.filter-form {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-md);
}

.filter-form .form-row {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
    gap: var(--spacing-md);
    align-items: end;
}

.filter-form .form-group {
    margin-bottom: 0;
}

.filter-form .btn {
    white-space: nowrap;
}

/* Empty State */
.empty-state {
    text-align: center;
    padding: var(--spacing-xxl) var(--spacing-xl);
    color: var(--gray-600);
}

.empty-state i {
    font-size: 4rem;
    color: var(--gray-400);
    margin-bottom: var(--spacing-lg);
}

.empty-state h3 {
    font-size: 1.5rem;
    font-weight: 600;
    color: var(--gray-700);
    margin-bottom: var(--spacing-sm);
}

.empty-state p {
    font-size: 1rem;
    margin-bottom: var(--spacing-lg);
}

.modal {
    position: fixed;
    inset: 0;
    background: rgba(15, 23, 42, 0.55);
    display: none;
    align-items: center;
    justify-content: center;
    padding: var(--spacing-xl);
    z-index: 2000;
}

.modal.open {
    display: flex;
}

.modal-content {
    background-color: var(--white);
    border-radius: var(--radius-xl);
    box-shadow: var(--shadow-xl);
    width: min(600px, 100%);
    max-height: 90vh;
    overflow-y: auto;
    position: relative;
    padding: var(--spacing-xl);
}

.modal-close {
    position: absolute;
    top: var(--spacing-md);
    right: var(--spacing-md);
    background: none;
    border: none;
    font-size: 1.1rem;
    color: var(--gray-500);
    cursor: pointer;
    transition: color var(--transition-fast);
}

.modal-close:hover {
    color: var(--gray-800);
}

.modal-body {
    margin-top: var(--spacing-md);
}

.modal-details {
    display: grid;
    gap: var(--spacing-md);
}

.modal-details dt {
    font-weight: 600;
    color: var(--gray-700);
    font-size: 0.9rem;
}

.modal-details dd {
    margin: 0;
    color: var(--gray-600);
    font-size: 0.9rem;
    word-break: break-word;
}

.profile-header {
    display: flex;
    gap: var(--spacing-lg);
    align-items: center;
    margin-bottom: var(--spacing-xl);
}

.profile-avatar {
    width: 100px;
    height: 100px;
    border-radius: 50%;
    background: linear-gradient(135deg, var(--primary-color), var(--primary-dark));
    color: var(--white);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 2rem;
    font-weight: 700;
    overflow: hidden;
    box-shadow: var(--shadow-md);
}

.profile-avatar span {
    position: relative;
    top: 2px;
}

.profile-avatar img {
    width: 100%;
    height: 100%;
    object-fit: cover;
}

.profile-overview {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-sm);
}

.profile-name {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
}

.profile-name h3 {
    margin: 0;
    font-size: 1.5rem;
    font-weight: 700;
    color: var(--gray-900);
}

.profile-role-badge {
    display: inline-flex;
    align-items: center;
    gap: var(--spacing-xs);
    padding: 4px 10px;
    background-color: rgba(0, 102, 204, 0.12);
    color: var(--primary-dark);
    border-radius: var(--radius-sm);
    font-size: 0.75rem;
    font-weight: 600;
}

.profile-meta {
    display: grid;
    gap: var(--spacing-xs);
    font-size: 0.9rem;
    color: var(--gray-600);
    grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
}

.profile-meta-item {
    display: inline-flex;
    align-items: center;
    gap: var(--spacing-xs);
}

.profile-meta-item i {
    color: var(--primary-color);
}



.profile-form-grid {
    gap: var(--spacing-lg);
}

.profile-form-grid .settings-field input[type="text"],
.profile-form-grid .settings-field input[type="email"],
.profile-form-grid .settings-field input[type="password"] {
    width: 100%;
}

.profile-form-grid .settings-field input[disabled] {
    background-color: var(--gray-100);
    color: var(--gray-600);
}

.profile-form-grid .settings-actions {
    grid-column: 1 / -1;
    justify-content: flex-end;
}

.profile-page {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-xl);
}

.profile-error-list {
    margin: 0;
    padding-left: 18px;
}

.profile-hero {
    position: relative;
    overflow: hidden;
    border-radius: var(--radius-xl);
    background: var(--white);
    color: var(--gray-900);
    box-shadow: var(--shadow-md);
}

.profile-hero::before {
    content: '';
    position: absolute;
    inset: 0;
    background: linear-gradient(135deg, rgba(0, 102, 204, 0.12), rgba(15, 23, 42, 0.05));
    opacity: 0.85;
    pointer-events: none;
}

.profile-hero-pattern {
    position: absolute;
    inset: 0;
    background-image: radial-gradient(rgba(255, 255, 255, 0.5) 1px, transparent 1px);
    background-size: 22px 22px;
    opacity: 0.3;
}

.profile-hero-content {
    position: relative;
    padding: var(--spacing-xl) var(--spacing-xxl);
    display: grid;
    grid-template-columns: minmax(0, 1fr);
    gap: var(--spacing-xl);
}

.profile-hero-main {
    display: flex;
    align-items: center;
    gap: var(--spacing-xl);
    flex-wrap: wrap;
}

.profile-avatar.profile-avatar-xl {
    width: 120px;
    height: 120px;
    font-size: 2.4rem;
    box-shadow: 0 12px 28px rgba(15, 23, 42, 0.2);
    border: 4px solid rgba(255, 255, 255, 0.6);
}

.profile-hero-text {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-md);
    color: var(--gray-800);
    max-width: 560px;
}

.profile-hero-heading {
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
    flex-wrap: wrap;
}

.profile-hero-heading h2 {
    margin: 0;
    font-size: 1.85rem;
    font-weight: 700;
    color: var(--gray-900);
}

.profile-role-badge {
    background-color: rgba(0, 102, 204, 0.12);
    color: var(--primary-dark);
    padding: 6px 12px;
    border-radius: var(--radius-lg);
    font-size: 0.8rem;
    font-weight: 600;
    display: inline-flex;
    align-items: center;
    gap: var(--spacing-xs);
}

.profile-role-badge i {
    font-size: 0.9rem;
}

.profile-hero-tags {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    flex-wrap: wrap;
}

.profile-company-badge,
.profile-status-badge {
    display: inline-flex;
    align-items: center;
    gap: var(--spacing-xs);
    padding: 6px 12px;
    border-radius: var(--radius-lg);
    font-size: 0.8rem;
    font-weight: 600;
    background-color: rgba(255, 255, 255, 0.7);
    color: var(--gray-700);
    letter-spacing: 0.02em;
    box-shadow: var(--shadow-sm);
}

.profile-company-badge i,
.profile-status-badge i {
    color: var(--primary-color);
}

.profile-status-badge.status-active {
    background-color: rgba(34, 197, 94, 0.18);
    color: #166534;
}

.profile-status-badge.status-inactive {
    background-color: rgba(234, 179, 8, 0.22);
    color: #92400e;
}

.profile-status-badge.status-suspended {
    background-color: rgba(248, 113, 113, 0.22);
    color: #991b1b;
}

.profile-hero-links {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: var(--spacing-sm);
}

.profile-hero-links a {
    display: inline-flex;
    align-items: center;
    gap: var(--spacing-xs);
    padding: 8px 16px;
    border-radius: var(--radius-lg);
    background-color: var(--gray-50);
    color: var(--primary-dark);
    text-decoration: none;
    font-size: 0.9rem;
    font-weight: 500;
    border: 1px solid rgba(0, 76, 153, 0.1);
    transition: all var(--transition-fast);
}

.profile-hero-links a:hover {
    background-color: var(--white);
    border-color: rgba(0, 76, 153, 0.2);
    box-shadow: var(--shadow-sm);
    transform: translateY(-1px);
}

.profile-hero-links i {
    font-size: 0.9rem;
}

.profile-quick-stats {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(210px, 1fr));
    gap: var(--spacing-md);
    align-self: center;
}

.profile-quick-stat {
    display: flex;
    gap: var(--spacing-md);
    align-items: center;
    padding: var(--spacing-md);
    border-radius: var(--radius-lg);
    background-color: rgba(255, 255, 255, 0.9);
    border: 1px solid rgba(148, 163, 184, 0.25);
    box-shadow: var(--shadow-sm);
}

.stat-icon-wrapper {
    width: 44px;
    height: 44px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.1rem;
    background: linear-gradient(135deg, rgba(0, 102, 204, 0.2), rgba(0, 76, 153, 0.4));
    color: var(--white);
    flex-shrink: 0;
}

.profile-quick-stat .label {
    display: block;
    font-size: 0.75rem;
    text-transform: uppercase;
    letter-spacing: 0.08em;
    color: var(--gray-500);
    margin-bottom: 4px;
}

.profile-quick-stat .value {
    font-size: 1.05rem;
    font-weight: 600;
    color: var(--gray-900);
}

.profile-layout {
    display: grid;
    grid-template-columns: minmax(0, 2.2fr) minmax(260px, 1fr);
    gap: var(--spacing-xl);
    align-items: start;
}

.profile-column {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-xl);
}

.profile-card h2 {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
}

.profile-card h2 i {
    color: var(--primary-color);
}

.remove-avatar-checkbox {
    margin-top: var(--spacing-sm);
}

.profile-column-side {
    position: sticky;
    top: 110px;
}

.profile-side-card {
    background-color: var(--white);
    padding: var(--spacing-xl);
    border-radius: var(--radius-xl);
    box-shadow: var(--shadow-sm);
    border: 1px solid rgba(148, 163, 184, 0.2);
    display: flex;
    flex-direction: column;
    gap: var(--spacing-md);
}

.profile-side-card h3 {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    font-size: 1rem;
    color: var(--gray-800);
}

.profile-side-card h3 i {
    color: var(--primary-color);
}

.profile-detail-list {
    list-style: none;
    display: flex;
    flex-direction: column;
    gap: var(--spacing-md);
    margin: 0;
    padding: 0;
}

.profile-detail-list li {
    display: flex;
    gap: var(--spacing-md);
    align-items: flex-start;
    color: var(--gray-700);
    font-size: 0.9rem;
}

.profile-detail-list i {
    color: var(--primary-color);
    font-size: 1rem;
    margin-top: 3px;
}

.profile-detail-list .label {
    display: block;
    font-size: 0.75rem;
    text-transform: uppercase;
    letter-spacing: 0.06em;
    color: var(--gray-500);
    margin-bottom: 2px;
}

.profile-detail-list .value {
    font-weight: 600;
    color: var(--gray-800);
}

.profile-timezone {
    font-size: 0.95rem;
    color: var(--gray-700);
}

@media (max-width: 1200px) {
    .profile-hero-content {
        padding: var(--spacing-xl);
    }
}

@media (max-width: 992px) {
    .profile-layout {
        grid-template-columns: 1fr;
    }

    .profile-column-side {
        position: static;
    }
}

@media (max-width: 768px) {
    .profile-hero-main {
        flex-direction: column;
        align-items: flex-start;
    }

    .profile-avatar.profile-avatar-xl {
        width: 100px;
        height: 100px;
        font-size: 2rem;
        border-width: 3px;
    }

    .profile-quick-stats {
        grid-template-columns: repeat(auto-fit, minmax(160px, 1fr));
    }

    .profile-side-card {
        padding: var(--spacing-lg);
    }
}

@media (min-width: 992px) {
    .profile-hero-content {
        grid-template-columns: minmax(0, 1.4fr) minmax(280px, 1fr);
        align-items: center;
    }
}

.help-hero {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));
    gap: var(--spacing-xl);
    align-items: center;
    padding: var(--spacing-xl);
    margin-bottom: var(--spacing-xl);
    background: linear-gradient(135deg, rgba(0, 102, 204, 0.18), rgba(0, 102, 204, 0.05));
    border-radius: var(--radius-xl);
    box-shadow: var(--shadow-sm);
}

.help-hero-content h2 {
    font-size: 1.75rem;
    margin-bottom: var(--spacing-sm);
    color: var(--gray-900);
}

.help-hero-content p {
    color: var(--gray-600);
    margin-bottom: var(--spacing-lg);
}

.help-hero-buttons {
    display: flex;
    gap: var(--spacing-sm);
    flex-wrap: wrap;
}

.help-hero-illustration {
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 4rem;
    color: var(--primary-color);
}

.help-section {
    margin-bottom: var(--spacing-xl);
}

.help-section-header {
    margin-bottom: var(--spacing-lg);
}

.help-section-header h2 {
    margin: 0;
    font-size: 1.4rem;
    font-weight: 700;
    color: var(--gray-900);
}

.help-section-header p {
    color: var(--gray-600);
    margin-top: var(--spacing-xs);
}

.troubleshoot-grid {
    display: grid;
    gap: var(--spacing-lg);
    grid-template-columns: repeat(auto-fit, minmax(320px, 1fr));
}

.troubleshoot-card {
    background-color: var(--white);
    border: 1px solid var(--gray-200);
    border-radius: var(--radius-xl);
    box-shadow: var(--shadow-sm);
    padding: var(--spacing-xl);
    display: flex;
    flex-direction: column;
    gap: var(--spacing-md);
    transition: transform var(--transition-fast), box-shadow var(--transition-fast);
}

.troubleshoot-card:hover {
    transform: translateY(-4px);
    box-shadow: var(--shadow-md);
}

.troubleshoot-card header h3 {
    margin: 0;
    font-size: 1.15rem;
    color: var(--gray-900);
}

.badge {
    display: inline-flex;
    align-items: center;
    gap: var(--spacing-xs);
    padding: 4px 12px;
    border-radius: var(--radius-sm);
    font-size: 0.75rem;
    font-weight: 600;
}

.badge-blue { background-color: rgba(0, 102, 204, 0.1); color: var(--primary-dark); }
.badge-green { background-color: rgba(40, 167, 69, 0.1); color: var(--success-color); }
.badge-purple { background-color: rgba(111, 66, 193, 0.1); color: #6f42c1; }

.troubleshoot-steps {
    margin: 0;
    padding-left: 18px;
    color: var(--gray-700);
    display: flex;
    flex-direction: column;
    gap: var(--spacing-sm);
}

.troubleshoot-steps li a {
    color: var(--primary-color);
    text-decoration: none;
}

.troubleshoot-steps li a:hover {
    text-decoration: underline;
}

.troubleshoot-card footer {
    display: flex;
    gap: var(--spacing-sm);
    flex-wrap: wrap;
}

.customer-guides {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));
    gap: var(--spacing-lg);
}

.guide-card {
    background-color: var(--white);
    border: 1px solid var(--gray-200);
    border-radius: var(--radius-lg);
    padding: var(--spacing-lg);
    box-shadow: var(--shadow-sm);
    display: flex;
    flex-direction: column;
    gap: var(--spacing-sm);
}

.guide-card header h3 {
    margin: 0;
    font-size: 1.1rem;
}

.guide-card ul {
    margin: 0;
    padding-left: 18px;
    color: var(--gray-700);
    font-size: 0.95rem;
}

.help-faq details {
    border: 1px solid var(--gray-200);
    border-radius: var(--radius-md);
    padding: var(--spacing-md);
    background-color: var(--white);
    margin-bottom: var(--spacing-sm);
    box-shadow: var(--shadow-sm);
    transition: box-shadow var(--transition-fast), border-color var(--transition-fast);
}

.help-faq summary {
    cursor: pointer;
    font-weight: 600;
    color: var(--gray-800);
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
}

.help-faq summary i {
    color: var(--primary-color);
}

.help-faq p {
    margin-top: var(--spacing-sm);
    color: var(--gray-600);
    font-size: 0.95rem;
}

@media (max-width: 768px) {
    .help-hero {
        text-align: center;
    }

    .help-hero-buttons {
        justify-content: center;
    }

    .troubleshoot-card footer {
        flex-direction: column;
        align-items: stretch;
    }
}

.selfservice-hero {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));
    gap: var(--spacing-xl);
    align-items: center;
    padding: var(--spacing-xl);
    margin-bottom: var(--spacing-xl);
    background: linear-gradient(135deg, rgba(40, 167, 69, 0.15), rgba(0, 102, 204, 0.05));
    border-radius: var(--radius-xl);
    box-shadow: var(--shadow-sm);
}

.selfservice-hero-content h2 {
    font-size: 1.75rem;
    margin-bottom: var(--spacing-sm);
    color: var(--gray-900);
}

.selfservice-hero-content p {
    color: var(--gray-600);
    margin-bottom: var(--spacing-lg);
}

.selfservice-hero-actions {
    display: flex;
    gap: var(--spacing-sm);
    flex-wrap: wrap;
}

.selfservice-hero-illustration {
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 4rem;
    color: var(--success-color);
}

.selfservice-section {
    margin-bottom: var(--spacing-xl);
}

.selfservice-section-header {
    margin-bottom: var(--spacing-lg);
}

.selfservice-section-header h2 {
    margin: 0;
    font-size: 1.35rem;
    font-weight: 700;
    color: var(--gray-900);
}

.selfservice-section-header p {
    color: var(--gray-600);
    margin-top: var(--spacing-xs);
}

.knowledge-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(260px, 1fr));
    gap: var(--spacing-lg);
}

.knowledge-card {
    background-color: var(--white);
    border: 1px solid var(--gray-200);
    border-radius: var(--radius-xl);
    box-shadow: var(--shadow-sm);
    padding: var(--spacing-lg);
    display: flex;
    flex-direction: column;
    gap: var(--spacing-sm);
    transition: transform var(--transition-fast), box-shadow var(--transition-fast);
}

.knowledge-card:hover {
    transform: translateY(-4px);
    box-shadow: var(--shadow-md);
}

.knowledge-card ul {
    margin: 0;
    padding-left: 18px;
    color: var(--gray-700);
}

.kb-tag {
    display: inline-flex;
    align-items: center;
    gap: var(--spacing-xs);
    padding: 3px 10px;
    border-radius: var(--radius-sm);
    font-size: 0.7rem;
    font-weight: 600;
    text-transform: uppercase;
}

.kb-tag-blue { background-color: rgba(0, 102, 204, 0.12); color: var(--primary-dark); }
.kb-tag-green { background-color: rgba(40, 167, 69, 0.12); color: var(--success-color); }
.kb-tag-purple { background-color: rgba(111, 66, 193, 0.12); color: #6f42c1; }
.kb-tag-orange { background-color: rgba(255, 193, 7, 0.18); color: #b78103; }

.template-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(260px, 1fr));
    gap: var(--spacing-lg);
}

.template-card {
    background-color: var(--white);
    border: 1px solid var(--gray-200);
    border-radius: var(--radius-xl);
    box-shadow: var(--shadow-sm);
    padding: var(--spacing-lg);
    display: flex;
    flex-direction: column;
    gap: var(--spacing-sm);
    justify-content: space-between;
    transition: transform var(--transition-fast), box-shadow var(--transition-fast);
}

.template-card:hover {
    transform: translateY(-4px);
    box-shadow: var(--shadow-md);
}

.template-card header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: var(--spacing-sm);
}

.template-card header h3 {
    margin: 0;
    font-size: 1.05rem;
    color: var(--gray-900);
}

.template-badge {
    padding: 3px 8px;
    border-radius: var(--radius-sm);
    font-size: 0.7rem;
    font-weight: 600;
    text-transform: uppercase;
}

.template-badge-critical { background-color: rgba(220, 53, 69, 0.15); color: var(--danger-color); }
.template-badge-medium { background-color: rgba(255, 193, 7, 0.18); color: #b78103; }
.template-badge-info { background-color: rgba(23, 162, 184, 0.18); color: #0c7185; }
.template-badge-low { background-color: rgba(40, 167, 69, 0.12); color: var(--success-color); }

.guide-card ul {
    margin: 0;
    padding-left: 18px;
    color: var(--gray-700);
    font-size: 0.95rem;
}

@media (max-width: 768px) {
    .selfservice-hero {
        text-align: center;
    }

    .selfservice-hero-actions {
        justify-content: center;
    }
}

.settings-form {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-xl);
}

.settings-layout {
    display: grid;
    grid-template-columns: 280px 1fr;
    gap: var(--spacing-xl);
    align-items: start;
}

.settings-sidebar {
    position: sticky;
    top: 110px;
    background-color: var(--white);
    padding: var(--spacing-lg);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-sm);
    display: flex;
    flex-direction: column;
    gap: var(--spacing-sm);
}

.settings-sidebar-item {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    padding: var(--spacing-md);
    border-radius: var(--radius-md);
    color: var(--gray-700);
    text-decoration: none;
    font-weight: 500;
    transition: all var(--transition-fast);
    font-size: 0.9rem;
}

.settings-sidebar-item i {
    font-size: 1rem;
    color: var(--primary-color);
    transition: color var(--transition-fast);
}

.settings-sidebar-item:hover {
    background-color: var(--gray-50);
    color: var(--gray-900);
}

.settings-sidebar-item.active {
    background-color: rgba(0, 102, 204, 0.1);
    color: var(--primary-color);
    box-shadow: inset 0 0 0 1px rgba(0, 102, 204, 0.2);
}

.settings-sidebar-item.active i {
    color: var(--primary-color);
}

.settings-content {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-xl);
}

.settings-section {
    background-color: var(--white);
    padding: var(--spacing-xl);
    border-radius: var(--radius-xl);
    box-shadow: var(--shadow-sm);
    position: relative;
}

.settings-section::before {
    content: '';
    position: absolute;
    top: var(--spacing-xl);
    left: -22px;
    width: 12px;
    height: 12px;
    border-radius: 50%;
    background-color: var(--gray-300);
    opacity: 0;
    transition: opacity var(--transition-fast), background-color var(--transition-fast);
}

.settings-section:hover::before,
.settings-section:focus-within::before {
    opacity: 1;
}

.settings-section-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: var(--spacing-lg);
}

.settings-section h2 {
    font-size: 1.35rem;
    font-weight: 600;
    color: var(--gray-900);
    margin-bottom: var(--spacing-xs);
}

.settings-section p {
    color: var(--gray-600);
    font-size: 0.9rem;
}

.settings-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(260px, 1fr));
    gap: var(--spacing-lg);
}

.settings-grid.two-column {
    grid-template-columns: repeat(auto-fit, minmax(300px, 1fr));
}

.settings-field {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-sm);
}

.settings-field label {
    font-weight: 600;
    font-size: 0.95rem;
    color: var(--gray-800);
}

.settings-field input[type="text"],
.settings-field input[type="number"],
.settings-field input[type="email"],
.settings-field select {
    padding: var(--spacing-sm) var(--spacing-md);
    border: 1px solid var(--gray-300);
    border-radius: var(--radius-md);
    font-size: 0.9rem;
    transition: border-color var(--transition-fast), box-shadow var(--transition-fast);
}

.settings-field input:focus,
.settings-field select:focus {
    outline: none;
    border-color: var(--primary-color);
    box-shadow: 0 0 0 3px rgba(0, 102, 204, 0.1);
}

.settings-field small {
    font-size: 0.8rem;
    color: var(--gray-600);
}

.checkbox-field {
    flex-direction: row;
    align-items: center;
    gap: var(--spacing-sm);
}

.checkbox-label {
    display: inline-flex;
    align-items: center;
    gap: var(--spacing-sm);
    font-size: 0.9rem;
    color: var(--gray-700);
    cursor: pointer;
}

.checkbox-label input {
    width: 18px;
    height: 18px;
}

.color-picker {
    display: inline-flex;
    align-items: center;
    gap: var(--spacing-md);
    background-color: var(--gray-50);
    padding: var(--spacing-sm) var(--spacing-md);
    border-radius: var(--radius-md);
    border: 1px solid var(--gray-200);
    width: fit-content;
}

.color-picker input[type="color"] {
    width: 40px;
    height: 40px;
    border: none;
    padding: 0;
    background: none;
}

.color-value {
    font-weight: 600;
    color: var(--gray-700);
}

.settings-actions {
    display: flex;
    justify-content: flex-end;
    gap: var(--spacing-sm);
}

.alert {
    display: flex;
    gap: var(--spacing-md);
    padding: var(--spacing-md);
    border-radius: var(--radius-md);
    margin-bottom: var(--spacing-lg);
    align-items: flex-start;
}

.alert i {
    margin-top: 2px;
}

.alert-error {
    background-color: #fee2e2;
    color: #b91c1c;
    border: 1px solid #fecaca;
}

.alert-success {
    background-color: #dcfce7;
    color: #15803d;
    border: 1px solid #bbf7d0;
}

/* Notification Panel */
.notification-panel {
    position: fixed;
    right: -400px;
    top: 0;
    bottom: 0;
    width: 400px;
    background-color: var(--white);
    box-shadow: var(--shadow-xl);
    z-index: 2000;
    transition: right var(--transition-base);
    display: flex;
    flex-direction: column;
}

.notification-panel.open {
    right: 0;
}

.notification-header {
    padding: var(--spacing-lg);
    border-bottom: 1px solid var(--gray-200);
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.notification-header h3 {
    font-size: 1.125rem;
    font-weight: 600;
    color: var(--gray-900);
}

.btn-close {
    background: none;
    border: none;
    width: 32px;
    height: 32px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    color: var(--gray-600);
    transition: background-color var(--transition-fast);
}

.btn-close:hover {
    background-color: var(--gray-100);
}

.notification-list {
    flex: 1;
    overflow-y: auto;
}

.notification-item {
    padding: var(--spacing-lg);
    border-bottom: 1px solid var(--gray-200);
    display: flex;
    gap: var(--spacing-md);
    transition: background-color var(--transition-fast);
    cursor: pointer;
}

.notification-item:hover {
    background-color: var(--gray-50);
}

.notification-item.unread {
    background-color: #e3f2fd;
}

.notification-icon {
    width: 40px;
    height: 40px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    color: var(--white);
    flex-shrink: 0;
}

.notification-icon.blue {
    background-color: var(--primary-color);
}

.notification-icon.orange {
    background-color: var(--warning-color);
}

.notification-icon.green {
    background-color: var(--success-color);
}

.notification-content {
    flex: 1;
}

.notification-title {
    font-weight: 600;
    color: var(--gray-900);
    font-size: 0.875rem;
    margin-bottom: var(--spacing-xs);
}

.notification-text {
    font-size: 0.875rem;
    color: var(--gray-600);
    margin-bottom: var(--spacing-xs);
}

.notification-time {
    font-size: 0.75rem;
    color: var(--gray-500);
}

/* Responsive Design */
@media (max-width: 1024px) {
    .sidebar {
        transform: translateX(-100%);
    }
    
    .sidebar.open {
        transform: translateX(0);
    }
    
    .main-content {
        margin-left: 0;
    }
    
    body.sidebar-collapsed .main-content {
        margin-left: 0;
    }
    
    .top-header,
    body.sidebar-collapsed .top-header {
        margin-left: 0;
        width: 100%;
    }
    
    .mobile-menu-toggle {
        display: block;
    }
    
    .stats-grid {
        grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
    }
    
    .charts-row {
        grid-template-columns: 1fr;
    }
    
    .settings-layout {
        grid-template-columns: 1fr;
    }
    
    .settings-sidebar {
        position: static;
        flex-direction: row;
        flex-wrap: wrap;
        gap: var(--spacing-sm);
        padding: var(--spacing-md);
    }
    
    .settings-sidebar-item {
        flex: 1 1 calc(50% - var(--spacing-sm));
        justify-content: center;
    }
}

@media (max-width: 768px) {
    .content-container {
        padding: var(--spacing-md);
    }
    
    .page-header {
        flex-direction: column;
        align-items: flex-start;
        gap: var(--spacing-md);
    }
    
    .stats-grid {
        grid-template-columns: 1fr;
    }
    
    .settings-sidebar {
        flex-direction: column;
    }
    
    .settings-sidebar-item {
        flex: 1 1 100%;
    }
    
    .settings-section {
        padding: var(--spacing-lg);
    }
    
    .filters-bar {
        flex-direction: column;
    }
    
    .filter-group {
        width: 100%;
    }
    
    .filter-select {
        width: 100%;
    }
    
    .table-container {
        overflow-x: scroll;
    }
    
    .notification-panel {
        width: 100%;
        right: -100%;
    }
    
    .analytics-grid {
        grid-template-columns: 1fr;
    }
}

/* Scrollbar Styling */
::-webkit-scrollbar {
    width: 8px;
    height: 8px;
}

::-webkit-scrollbar-track {
    background: var(--gray-100);
}

::-webkit-scrollbar-thumb {
    background: var(--gray-400);
    border-radius: 4px;
}

::-webkit-scrollbar-thumb:hover {
    background: var(--gray-500);
}

/* Animations */
@keyframes fadeIn {
    from {
        opacity: 0;
        transform: translateY(10px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

.page.active {
    animation: fadeIn var(--transition-base);
}

/* User Dropdown Menu */
.user-menu-wrapper {
    position: relative;
}

.user-dropdown {
    position: absolute;
    top: calc(100% + 10px);
    right: 0;
    background: var(--white);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-lg);
    min-width: 250px;
    opacity: 0;
    visibility: hidden;
    transform: translateY(-10px);
    transition: all var(--transition-fast);
    z-index: 1000;
}

.user-dropdown.show {
    opacity: 1;
    visibility: visible;
    transform: translateY(0);
}

.user-dropdown-header {
    padding: var(--spacing-lg);
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
    border-bottom: 1px solid var(--gray-200);
}

.user-avatar-small {
    width: 40px;
    height: 40px;
    border-radius: 50%;
    background: var(--primary-color);
    color: var(--white);
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 600;
    font-size: 0.875rem;
}

.user-dropdown-name {
    font-weight: 600;
    color: var(--gray-900);
    font-size: 0.9rem;
}

.user-dropdown-email {
    font-size: 0.75rem;
    color: var(--gray-600);
}

.user-dropdown-item {
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
    padding: var(--spacing-md) var(--spacing-lg);
    color: var(--gray-700);
    text-decoration: none;
    transition: background-color var(--transition-fast);
}

.user-dropdown-item:hover {
    background-color: var(--gray-50);
}

.user-dropdown-item i {
    width: 20px;
    text-align: center;
}

.user-dropdown-item.text-danger {
    color: var(--danger-color);
}

.user-dropdown-divider {
    height: 1px;
    background: var(--gray-200);
    margin: var(--spacing-sm) 0;
}

/* Flash Messages */
.flash-message {
    position: fixed;
    top: 20px;
    right: 20px;
    background: var(--white);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-xl);
    padding: var(--spacing-lg);
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
    min-width: 300px;
    max-width: 500px;
    z-index: 9999;
    animation: slideInRight 0.3s ease-out;
    transition: opacity 0.3s;
}

@keyframes slideInRight {
    from {
        transform: translateX(100%);
        opacity: 0;
    }
    to {
        transform: translateX(0);
        opacity: 1;
    }
}

.flash-message.flash-success {
    border-left: 4px solid var(--success-color);
}

.flash-message.flash-error {
    border-left: 4px solid var(--danger-color);
}

.flash-message.flash-warning {
    border-left: 4px solid var(--warning-color);
}

.flash-message.flash-info {
    border-left: 4px solid var(--info-color);
}

.flash-content {
    flex: 1;
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
}

.flash-content i {
    font-size: 1.25rem;
}

.flash-success .flash-content i {
    color: var(--success-color);
}

.flash-error .flash-content i {
    color: var(--danger-color);
}

.flash-warning .flash-content i {
    color: var(--warning-color);
}

.flash-info .flash-content i {
    color: var(--info-color);
}

.flash-close {
    background: none;
    border: none;
    color: var(--gray-500);
    cursor: pointer;
    padding: var(--spacing-xs);
    transition: color var(--transition-fast);
}

.flash-close:hover {
    color: var(--gray-900);
}

/* Notification Panel Styles */
.notification-panel {
    position: fixed;
    top: 0;
    right: -400px;
    width: 400px;
    height: 100vh;
    background: var(--white);
    box-shadow: var(--shadow-xl);
    z-index: 1001;
    transition: right var(--transition-base);
    display: flex;
    flex-direction: column;
}

.notification-panel.open {
    right: 0;
}

.notification-header {
    padding: var(--spacing-lg);
    border-bottom: 1px solid var(--gray-200);
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.notification-header h3 {
    margin: 0;
    font-size: 1.125rem;
    font-weight: 600;
}

.notification-list {
    flex: 1;
    overflow-y: auto;
    padding: var(--spacing-md);
}

.notification-item {
    display: flex;
    gap: var(--spacing-md);
    padding: var(--spacing-md);
    border-radius: var(--radius-md);
    margin-bottom: var(--spacing-sm);
    cursor: pointer;
    transition: background-color var(--transition-fast);
}

.notification-item:hover {
    background-color: var(--gray-50);
}

.notification-item.read {
    opacity: 0.6;
}

.notification-icon {
    width: 40px;
    height: 40px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
}

.notification-icon.info {
    background-color: rgba(0, 102, 204, 0.1);
    color: var(--primary-color);
}

.notification-icon.success {
    background-color: rgba(40, 167, 69, 0.1);
    color: var(--success-color);
}

.notification-icon.warning {
    background-color: rgba(255, 193, 7, 0.1);
    color: var(--warning-color);
}

.notification-icon.danger {
    background-color: rgba(220, 53, 69, 0.1);
    color: var(--danger-color);
}

.notification-content {
    flex: 1;
}

.notification-title {
    font-weight: 600;
    color: var(--gray-900);
    font-size: 0.875rem;
    margin-bottom: var(--spacing-xs);
}

.notification-message {
    font-size: 0.8rem;
    color: var(--gray-600);
    margin-bottom: var(--spacing-xs);
}

.notification-time {
    font-size: 0.75rem;
    color: var(--gray-500);
}

.notification-empty {
    text-align: center;
    padding: var(--spacing-xxl);
    color: var(--gray-500);
}

/* Ticket ID Link */
.ticket-id {
    color: var(--primary-color);
    text-decoration: none;
    font-weight: 600;
    transition: color var(--transition-fast);
}

.ticket-id:hover {
    color: var(--primary-dark);
    text-decoration: underline;
}

/* ===================================
   Timer Highlight (Accumulated Time Display)
   =================================== */

.timer-highlight {
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
    padding: var(--spacing-lg);
    background: linear-gradient(135deg, #f8f9fa 0%, #e9ecef 100%);
    border-radius: var(--radius-lg);
    border-left: 4px solid var(--gray-400);
    margin: var(--spacing-lg) 0;
    transition: all var(--transition-base);
}

.timer-highlight.timer-running {
    background: linear-gradient(135deg, #e3f2fd 0%, #bbdefb 100%);
    border-left-color: var(--primary-color);
    animation: pulse-border 2s ease-in-out infinite;
}

.timer-highlight.timer-stopped {
    background: linear-gradient(135deg, #f1f8e9 0%, #dcedc8 100%);
    border-left-color: var(--success-color);
}

@keyframes pulse-border {
    0%, 100% {
        border-left-width: 4px;
        opacity: 1;
    }
    50% {
        border-left-width: 6px;
        opacity: 0.8;
    }
}

.timer-highlight-icon {
    display: flex;
    align-items: center;
    justify-content: center;
    width: 48px;
    height: 48px;
    border-radius: var(--radius-md);
    font-size: 1.5rem;
    flex-shrink: 0;
}

.timer-running .timer-highlight-icon {
    background-color: rgba(0, 102, 204, 0.15);
    color: var(--primary-color);
    animation: pulse-icon 2s ease-in-out infinite;
}

.timer-stopped .timer-highlight-icon {
    background-color: rgba(40, 167, 69, 0.15);
    color: var(--success-color);
}

@keyframes pulse-icon {
    0%, 100% {
        transform: scale(1);
    }
    50% {
        transform: scale(1.1);
    }
}

.timer-highlight > div {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-xs);
}

.timer-highlight span {
    font-size: 0.875rem;
    color: var(--gray-600);
    font-weight: 500;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.timer-highlight strong {
    font-size: 1.75rem;
    font-weight: 700;
    font-family: 'Courier New', monospace;
    letter-spacing: 1px;
}

.timer-running strong {
    color: var(--primary-color);
}

.timer-stopped strong {
    color: var(--success-color);
}

.timer-highlight small {
    font-size: 0.75rem;
    color: var(--gray-500);
    font-style: italic;
}